Refund & Cancellation Policy

Last Updated: 8/6/2025

  1. Once the order is purchased from the app, the order cannot be cancelled without levying penalty charges.
  2. You reserve the right to get the money deposited with BNR Precious Metals refunded, subject to no dues pending with BNR Precious Metals arising out of any orders/deliveries placed or cancelled on their app “Karatpay” or communicated to them over email/whatsapp/any other modes of communication. Such refund shall be processed within 5(five) working days from the date of such request by the User
  3. On delivery of the metal, if bullion is found to be not in confirmation with the invoice and terms agreed between the parties, the recipient shall report immediately to BNR Precious Metals Pvt. Ltd. over email with relevant proof verifying such claim without destroying the bullion in any form. Expenses for such return shall be borne by the customer or BNR as discussed amicably upon validation or refuting of such claim by the recipient.
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